Job Description

Role: Service Desk SME_Level3

Location: PUNE

Job Summary –

Candidates with a minimum 3 years of IT Service Desk or End User Support experience. Should have domain expertise in End User Support Services, and skilled in technical troubleshooting and delivery operations support.

Years of experience needed –

Minimum 3 Years of experience

Technical Skills:

 ITSM tool, Contact Center Platform handling, Windows Operating Systems, Desktop, Laptop, MDM, Office 365,

 Identity and Access Management, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint

 Excellent spoken and written communication

 Active Listening

 Probing and Root Cause Analysis

 Analytical skills

 Presentation skills

 Remote Desktop Support

 Operations Support

 Root cause Analysis and problem solving

 Solution based approach

 Effective business communication

 Attitude to feedback / willing to learn

 Team player

 Insight into customer mindset

Certifications Needed:

 ITIL v4 Foundation certified preferred

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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‎ Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.