Technical Support Engineer

Support Engineer

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

What you’ll do

• Work with software development engineers to understand the overall technical architecture and how each feature is implemented

• Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA

• Monitor, maintain systems/applications, look for opportunities to optimize and improve systems

• Establishes technical proficiency in design, implementation and unit testing

• Respond to assigned tickets/tasks in accordance with SLA guidelines

• Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting

• Update technical support documentation when required and also perform post-resolution follow-ups to help requests 

• Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved 

• Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives

• Work effectively in an Agile environment; provide training or demos in the new/existing features

What experience you need 

• BS or MS degree in a STEM major or equivalent job experience required

• 2-5 years of software engineering experience 

• Self-starter that identifies/responds to priority shifts with minimal supervision

• Software build management tools like Maven or Gradle
  HTML, CSS and frontend/web development

• Software testing, performance, and quality engineering techniques and strategies

• Cloud technology: GCP, AWS, or Azure

• Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives

• Demonstrable cross-functional knowledge with systems, storage, networking, security and databases

• System administration skills, including automation and orchestration of Linux/Windows using Chef, Puppet, Ansible, Salt Stack and/or containers (Docker, Kubernetes, etc.)

• Cloud Certification Strongly Preferred

What could set you apart

• Industry Knowledge - Has working knowledge of industry trends around software engineering design patterns and strategies that fuels innovation and best practices 

• Operational Excellence - Has working knowledge of business domain and processes that software enables value add 

• Systems Thinking - Uses knowledge of best practices and how systems integrate with others to improve their own work; Builds and maintains an understanding of technology trends and uses knowledge to identify factors that achieve the defined expectations of systems availability

• Technical Communication/Presentation - Explains technical information and the impact to stakeholders and articulates the case for action; Demonstrates strong written and verbal communication skills

• Troubleshooting - Applies a methodical approach to routine issue definition and resolution; Monitors actions to investigate and resolve problem in systems, processes and services; Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures; Analyzes patterns and trends

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

IND-Pune-Equifax Analytics-PEC

Function:

Function - Tech Dev and Client Services

Schedule:

Full time

Experience Level

Mid Level