Team Lead - Editorial Engagement Support

Team Lead: Editorial Engagement Support

Job Title: Team Lead: Editorial Engagement Support

Location: Pune

Job Type: 12 months (Fixed term contract)

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature

About the Role

Springer Nature works with thousands of external and internal academic editors to run our journals and collections. We also work with hundreds of thousands of peer reviewers to ensure manuscripts are assessed for publication in a timely and appropriate manner. The Team Lead: Editorial Engagement Support is responsible for providing an exceptional level of support to these editors and reviewers. A data governance, customer service and workflow management expert, the Team Lead manages a team of Editorial Engagement Support Specialists and Assistants across multiple locations, focusing on a specific portfolio of journals. Acting as a data producer for editor and reviewer information across the company, the Team Lead works with Journal Owners to ensures that information stored in enterprise-level systems and databases complies with agreed data standards. Collaborating with Operations, Technology and the wider Editorial Engagement Team, the Team Lead also guarantees that new editors and reviewers have a positive experience from the moment they agree to work on one of our journals.

Role Responsibilities

1. Line Management: Ensuring team resources are effectively deployed to meet the needs of the organisation and individual team members, and provide the best level of support for the different parts of the Springer Nature portfolio. Responsibilities include:

●       Line management of a team of Editorial Engagement Support Specialists and Assistants across different locations and time zones

●       Championing the Editorial Engagement departmental strategy (Recruit, Train, Support, Reward) so that the Editorial Engagement Support team understands the role it plays in supporting the business

●       Acting as escalation point for the team when unusual circumstances arise with editor and reviewer records, liaising with Journal Owners and the Data Management Team to find the right solution for the individual.

2. Data governance: Ensuring data standards are implemented and maintained for all information related to editors and reviewers in Springer Nature systems and databases. Responsibilities include:

●       Acting as an advocate for data standards and quality across the Research Publishing department

●       Applying data standards defined by the Data Management Team to all additions, updates and removals from Editor Data System (EDS) and other relevant systems

●       Working with Journal Owners, Global Publishing Operations (GPO) and the wider Editorial Engagement team to keep journal editor listings accurate and up to date in all relevant systems.

●       Collaborating with Journal Owners to jointly agree that records are correct, complete and compliant with data standards

●       Ensuring that Journal Board Pages are published accurately so that editor and reviewer records appear correctly on our websites

●       Ensuring updates/changes are made to EDS and other systems to agreed TATs

3. Workflow and project management: Managing and improving the entire workflow of onboarding external editors and reviewers and maintaining editorial boards information. Responsibilities include:

●       Maintaining and improving the onboarding process for new editors and reviewers to ensure that it is as frictionless as possible. Reviewing and updating invitation templates, enrolment forms and onboarding processes as necessary

●       Maintaining and improving the editorial board re-engagement process to improve efficiency and engagement of our editorial boards

●       Overseeing the maintenance process to ensure that editor data is always accurate and up to date in our databases and on the journal editor listing page

●       Ensuring that our editors have access to the peer review system and other systems they need to do perform their roles to the best of their abilities

●       Working closely with other support teams, for example our Global Publishing Operations (GPO) and the wider Editorial Engagement team to coordinate onboarding activities

4. Customer Service: Managing the editor support inbox that serves as the main point of contact for our external editors and the EBM Administration form used by internal Journal Owners. Responsibilities include:

●       Assigning and coordinating requests from internal and external customers

●       Maintaining the Editor Support FAQs

●       Serving as a main contact for the Publishing Support team

●       Working closely with other administrative teams to drive continuous improvement activities.

●       Monitoring turnaround times and editor satisfaction

Key relationships

●       Collaborating with the Editor Resourcing, Reviewer Engagement, Editor Engagement and Publishing teams to provide an excellent editor and reviewer onboarding process

●       Collaborating with EDS development team

●       Collaborating with GPO/SNAPP support to solve editor access issues and maintain editor data integrity across systems

●       Collaborating with the Director of Data Governance and team with regard to data quality standards and breaches

●       Collaborating with SN Customer Service teams to ensure timely processing of all assigned tasks

●       Working closely with the OR support team to solve APC token issues

Experience, Skills & Qualifications

Experience: 4+ years  (in team handling)

●       Experience of STM journal publishing, with an understanding of peer review and the role of Editorial Boards

●       Experience in line management

●       Well versed with publishing workflow/systems/processes

●       Experience of communication with external editors and internal stakeholders across time zones

●       Experience in content management and journal (meta)databases

●       Experience in workflow management

●       Customer service experience

Skills

●       Project management skills, with confidence and ability to lead projects

●       Strong organisational skills, with attention to detail

●       Has a customer-focused mindset

●       Successfully influences and motivates others to accept and support an idea/proposal/plan

●       Works cooperatively and flexibly with other members of the team, influencing and motivating them.

●       Able to see tasks through to completion, working to (often competing) deadlines

●       Excellent interpersonal and communication skills

●       Ability to research accurately (e.g. to find out background information about an individual to propose if records in two systems that look similar might be the same person)

●       A high level of computer literacy – understands common software (e.g. Microsoft Office suite) and gains new software skills quickly

●       Excellent interpersonal and communication skills

Qualifications 

·      Educated to degree level or equivalent

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodations. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

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Job Posting End Date:

6-02-2026

Experience Level

Senior Level