IT Support Team Lead

Team Lead – IT Support (Field)

Key Responsibilities:

• Lead and mentor the IT support team
• Manage day-to-day IT operations (hardware, software, O365)
• Handle part replacements, printer installations, and VIP user support
• Ensure timely resolution of technical issues & escalations
• Implement best practices and improve IT support processes
• Coordinate with stakeholders for smooth IT operations

Skills Required:

• Strong troubleshooting & problem-solving skills
• Expertise in Windows & O365
• Knowledge of printer installation & hardware replacement
• Leadership, team management & communication skills
• Willingness to handle on-site/field support when required
• Experience: 5+ years in IT Support with at least 2 years in a leadership role

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