Team Leader - Operations

Key Responsibilities

• Lead, manage, and motivate a team of customer support executives in an international BPO setup

• Monitor and analyze key performance metrics: AHT, CSAT, NPS, shrinkage, and attrition

• Provide regular feedback, coaching, and performance evaluations

• Manage daily team operations including scheduling, attendance, and shift management

• Drive process improvements and maintain high service quality

• Handle escalations and ensure quick resolutions

• Prepare performance reports and share insights with senior management

• Foster a culture of accountability, engagement, and customer focus

• Ensure compliance with all operational guidelines and policies.

6 months experience .

Contact Number 9630413511 Soniya HR