Team Member - Customer Service-PERSONAL LOANS-Customer Service

Job Description ( Team Member - Customer Service)

• Responsible to provide adequate and quick resolution to all the cases assigned
• Analyze the complaint trend and present to the senior management 
• Preparing RCA ,Monitoring the cases and initiating corrective action
• Liaise up and coordinate with business stakeholders to close the cases end to end

 

Job Requirement:

 

• Banking knowledge is must (Loan division knowledge is preferred)
• Good Communication skill (Verbal & Written)
• Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)
• Graduate n above
• Min. experience of 5 years n plus 

Experience Level

Mid Level