Technology Lead

Sterlite Technologies Ltd

Pune

Not disclosed

Work from Office

Full Time

Min. 8 years

Job Details

Job Description

Tech Lead

Power BI (4-9 Yrs / Remote)

Job Purpose:

  • Responsible for managing and answering support queries submitted to the BI Team by investigating issues related to the data warehouse, SSRS reports and Power BI documents.
  • Give sound customer service on all queries, escalating issues where relevant to the wider BI Team for resolution and process improvements from learnings.
  • Take responsibility for own personal development with a view to upskilling and supporting the wider BI Team with development of reports and thebusiness strategy for reporting improvements.

Key Accountabilities:

  • • Provide accurate and timely resolutions to incidents raised by business users in relation to management
  • information solutions provided by the BI Team.
  • • Run routines required to build the data warehouse.
  • • Proactively engage with business users to understand the incident raised.
  • • Work with the other members of the BI Team for guidance, direction and support (as required).
  • • Provide updates to the BI Team on the status of incidents.
  • • Provide support to the end users of our data warehouse ensuring queries are resolved within SLAs.
  • • Continuously review our processes to ensure we are efficient and effective in answering support queries.
  • • Ensure all processes within the team are clearly documented.
  • • Follow existing processes when answering support queries, running data warehouse build routines, or
  • making changes to existing solutions.
  • • Actively involvement in close working relationships with other business areas, especially in relation to
  • acquiring data/files to load into the data warehouse or providing information from the data warehouse.

Competencies:
• Team Working
• Communication
• Drive and Motivation
• Customer Focus
• Personal Effectiveness and Organisation
• Influencing
• Problem Solving

Job role

Work location

Pune

Department

Engineering - Hardware & Networks

Role / Category

IT Network

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 8 years

About company

Name

Sterlite Technologies Ltd

Job posted by Sterlite Technologies Ltd

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