Technology Lead
Sterlite Technologies Ltd
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Technology Lead
Sterlite Technologies Ltd
Pune
Not disclosed
Job Details
Job Description
Tech Lead
Power BI (4-9 Yrs / Remote)
Job Purpose:
- Responsible for managing and answering support queries submitted to the BI Team by investigating issues related to the data warehouse, SSRS reports and Power BI documents.
- Give sound customer service on all queries, escalating issues where relevant to the wider BI Team for resolution and process improvements from learnings.
- Take responsibility for own personal development with a view to upskilling and supporting the wider BI Team with development of reports and thebusiness strategy for reporting improvements.
Key Accountabilities:
- • Provide accurate and timely resolutions to incidents raised by business users in relation to management
- information solutions provided by the BI Team.
- • Run routines required to build the data warehouse.
- • Proactively engage with business users to understand the incident raised.
- • Work with the other members of the BI Team for guidance, direction and support (as required).
- • Provide updates to the BI Team on the status of incidents.
- • Provide support to the end users of our data warehouse ensuring queries are resolved within SLAs.
- • Continuously review our processes to ensure we are efficient and effective in answering support queries.
- • Ensure all processes within the team are clearly documented.
- • Follow existing processes when answering support queries, running data warehouse build routines, or
- making changes to existing solutions.
- • Actively involvement in close working relationships with other business areas, especially in relation to
- acquiring data/files to load into the data warehouse or providing information from the data warehouse.
Competencies:
• Team Working
• Communication
• Drive and Motivation
• Customer Focus
• Personal Effectiveness and Organisation
• Influencing
• Problem Solving
Job role
Work location
Pune
Department
Engineering - Hardware & Networks
Role / Category
IT Network
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 8 years
About company
Name
Sterlite Technologies Ltd
Job posted by Sterlite Technologies Ltd
Apply on company website