Technical Services Engineer Expert

Windows 10 to Windows 11 Upgrade Planning & Execution:Develop and implement a comprehensive upgrade strategy for migrating from Windows 10 to Windows 11 using Intune.Conduct a thorough assessment of the existing Windows 10 environment, identifying device compatibility, hardware requirements, and necessary configurations for Windows 11.Create and configure Windows Autopilot profiles, Intune policies, and configuration profiles to automate and streamline the upgrade process.Oversee and manage the staging of Windows 11 deployments to ensure a smooth, scalable rollout across the organization.Work with device manufacturers to ensure firmware and driver compatibility with Windows 11.Device Enrollment and Management:Manage the enrollment of devices into Microsoft Intune for Windows 11 deployment, ensuring that devices are correctly prepared for the upgrade.Configure and deploy Windows Autopilot profiles for Windows 11 devices, ensuring seamless provisioning and configuration of new and existing devices.Monitor and troubleshoot device enrollment issues related to the upgrade process.Compatibility Testing and Validation:Test Windows 11 on various devices to ensure compatibility with business-critical applications, software, and hardware.Ensure that all required drivers, updates, and applications are compatible with Windows 11 before initiating large-scale upgrades.Collaborate with software and hardware vendors to ensure their solutions are tested and fully supported in a Windows 11 environment.Address compatibility issues and document resolutions to ensure smooth upgrades.Security and Compliance Configuration:Ensure that Windows 11 devices are configured with appropriate security settings, including encryption, endpoint protection, and compliance policies using Intune.Implement Windows 11-specific security features, such as TPM 2.0, Secure Boot, and BitLocker, in alignment with organizational security policies.Set up conditional access policies to ensure only compliant devices can access corporate resources post-upgrade.Deployment & User Communication:Develop and execute deployment plans for Windows 11 upgrades across different device types, including desktops, laptops, and tablets.Utilize Intune deployment rings and pilot groups to ensure a phased and controlled deployment, minimizing risks to end-users.Create end-user communication plans, training materials, and FAQs to inform users about the upgrade process, expected timelines, and key changes in Windows 11.Provide training and support to end-users during and after the upgrade to ensure proper adoption and efficient use of new features.Post-Upgrade Support and Troubleshooting:Monitor the progress and success rate of Windows 11 upgrades using Intune reports and analytics tools.Troubleshoot and resolve issues related to Windows 11 installation, device performance, application compatibility, and policy enforcement.Provide support to users facing issues after the upgrade, including application reconfiguration, device issues, and settings adjustments.Document and create knowledge base articles to assist in the troubleshooting and resolution of common upgrade issues.Performance Monitoring and Reporting:Utilize Intune reporting tools to track the success of the upgrade process, device health, and application deployment status.Regularly report on deployment metrics, issues, and resolutions to senior IT management.Analyze device and application performance on Windows 11, identifying opportunities for optimization.Collaboration with IT Teams:Work closely with infrastructure, security, and application teams to ensure that Windows 11 deployment aligns with organizational policies and standards.Collaborate with the network team to ensure that all Windows 11 devices are properly configured to access internal and external resources.Device Management:Configure, deploy, and manage Intune policies for device enrollment, configuration, and compliance.Ensure proper configuration of Mobile Device Management (MDM) and Mobile Application Management (MAM) policies for various devices (iOS, Android, Windows).Monitor and troubleshoot device management issues, including provisioning, syncing, and compliance violations.Application Management:Deploy, configure, and manage applications using Intune (Win32, iOS, Android, etc.).Manage application assignment, updates, and removal for end-users.Implement app protection policies to ensure secure access to corporate data.Integrate Intune with Microsoft Store for Business and third-party app repositories.Compliance & Security Management:Create and manage compliance policies to enforce device security standards (e.g., PIN enforcement, encryption, and jailbreak detection).Monitor devices for compliance, and respond to s for non-compliant devices.Set up conditional access policies to ensure that only compliant devices can access corporate resources.Work with security teams to implement mobile security measures, including data encrypt