Technical Specialist

Experience

2.5-5 Years

Skill (Primary)

Cloud Services-Platform Engineering-Citrix

Qualification

B-Tech

Location

Pune

Job Description (Posting).

Position TitleJob Description3+ years of Citrix Experience Experience in Installation/Configuration/Administration/Troubleshooting of XenApp6.x/7.x, PVS, Prerequisites: CCA certified and Good hands on experience on XenApp.1. Installation/Configuration of XenApp 6.x/7.x Farm/Servers.2. Advanced Knowledge and work Experience on Citrix Provisioning Server.3. Advanced Knowledge and work Experience on Citrix Web Interface.4. Day to day handling of Citrix Issues/Citrix User Issues.5. Farm and Servers Reports / Maintenance. 6. Good knowledge of Active Directory / Windows OS (2008 / 20012) / Group Policy / Terminal Server / IIS.S Certifications CCA Role Management and System Administration of XenApp & PVS. Problem Management & Escalations tickets. Performance monitoring. Change Management activities. Should have excellent troubleshooting abilities to reduce the overall incident resolution time. Back-up and Recovery Services. Upgrades and Patch management. BCP/DR Implementation and Support. Root cause analysis and preparing Major Incident Reports. Team player. Good Communication skills on call/Meeting/Emails. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Experience Level

Senior Level