Technical Specialist

Experience

2.5-5 Years

Skill (Primary)

Data Center-Windows-Windows Operating System

Qualification

B-Tech

Location

Pune

Job Description (Posting).

Hardware knowledge of Blade / Rack Servers
Window administration with following required skills:
WINDOWS 2003,2008 and WINDOWS 2012 OS troubleshooting skills.
Microsoft failover Cluster basic knowledge
Basic understanding of VMware
Basic HP server H/W knowledge including iLO, RAID and HP Teaming
Knowledge of Incident Management, Change Management and Problem Management.

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases