Technical Support Engineer

Role Overview:

We are looking for a dynamic and detail-oriented Technical Support Engineer with strong analytical and troubleshooting skills. The ideal Male candidate should have hands-on experience in networking and industrial communication systems, along with the ability to support customers effectively.

Key Skills:

• TCP/IP, LAN/WAN Networking
• Industrial Ethernet Switches, Media Converters, Fiber optics & Networking Accessories, etc. (Basic Knowledge)
• Serial Communication (RS232/RS485/RS422)
• Strong Communication & Troubleshooting Skills
• Analytical & Problem-Solving Ability

Responsibilities:

• Troubleshoot and resolve customer issues via remote access
• Collaborate with Service Desk & Support teams
• Replicate issues in lab environment for analysis
• Deploy and test solutions as per requirements
• Maintain technical documentation and reports
• Analyse logs and provide effective resolutions

Requirements:

• Qualification: Diploma / B.E. / M.Sc. / B.Sc. (Electronics / Instrumentation)
• Strong verbal & written communication skills
• Ability to interact with global customers
• Problem-solving and analytical mind-set