Technical Support Engineer

Mphasis Ltd

Pune

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Technical Support Engineer -SD

Job Description

Role: Technical Support – Service Desk

Location: Pune/Bangalore

Job Summary –

Candidates with a 0 - 2 years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.

Years of experience needed 0-2 years.

Technical Skills:

Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.

Management Skills:

Active listening and probing skills

Effective business communication skills

Navigate through ticketing tools and knowledge base articles.

Behavioral Skills :

Receptive for feedback and willing to learn.

Positive attitude and team player

Certifications Needed:

Any graduate

No certification required.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job role

Work location

Pune

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Mphasis Ltd

Job posted by Mphasis Ltd

This job has expired

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