Technical Trainer for Enterprise IT Products

Technical Trainer

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Job Title: Technical Trainer

Role Overview

We are looking for a technically strong and growth-oriented Technical Trainer who will contribute to product enablement, implementation training, and internal capability building for assigned Qualys products.

This role is designed as a progressive ownership role. Over time, the Technical Trainer will evolve into a Product Owner for assigned products — owning implementation frameworks, structured training programs, and mentoring Technical Implementation Engineers (TIEs).

This position combines technical depth, hands-on implementation exposure, and structured learning design.

Work Model

Relocation to Pune required.

Hybrid model: 3 days in office, 2 days remote.

Global Role - may involve Night shifts to Train global audience

Role Structure

This is a dual-impact role involving:

• Training Design & Delivery
• Implementation Exposure & Enablement

As you grow in the role, you will progressively take ownership of product-level enablement responsibilities.

Key Responsibilities (Initial Phase)

Training Delivery & Content Development

• Deliver structured technical training sessions for:
  • Technical Implementation Engineers (TIEs)
  • Support teams
  • Engineering stakeholders (where required)
• Assist in developing training materials including:
  • Instructor-led modules
  • Lab guides
  • Break-fix scenarios
  • Assessments
• Support creation and maintenance of virtual lab environments
• Consolidate product knowledge into structured learning modules aligned with learning principles
• Participate in New Product Introduction (NPI) knowledge consolidation

Implementation Exposure

• Shadow and assist in customer onboarding projects
• Participate in architecture discussions and deployment reviews
• Understand implementation milestones, deployment sequencing, and integration workflows
• Support documentation of implementation best practices
• Identify automation opportunities in onboarding processes

Progressive Ownership (Growth Path)

Over time, the Technical Trainer is expected to grow into:

• Owning a defined group of products end-to-end
• Designing structured implementation training programs independently
• Training TIEs on deployment models and architecture validation
• Training Support and Engineering on internal architecture and troubleshooting
• Mentoring TIEs during post-training implementation cycles
• Executing implementation projects independently
• Researching product behavior, APIs, and integrations independently (without relying on SMEs for every knowledge requirement)
• Defining onboarding frameworks and standard deployment patterns

The role is designed to evolve into full product ownership based on demonstrated capability and technical depth.

Required Skills & Experience

• 3–7 years of working or Training experience in Enterprise IT products (Security, DevOps, QA, Support, or Implementation roles)

• Strong understanding of enterprise software fundamentals:
  • Operating Systems
  • Networking
  • Cybersecurity concepts
  • Cloud Platform fundamentals
  • APIs
  • Databases
• Strong troubleshooting mindset
• Ability to learn complex technical systems independently
• Clear communication and presentation skills
• Interest in both implementation and training domains
• Ability to manage parallel responsibilities effectively

Preferred Qualifications

• Experience in Technical Support , customer onboarding , Technical Training or technical implementation
• Exposure to public cloud platforms (AWS, Azure, GCP, OCI)
• Basic scripting experience (Python, Bash, API scripting)
• Experience building lab environments
• Familiarity with Qualys products

What Success Looks Like in this role

• High-quality, structured training programs aligned with real implementation scenarios
• Increased independence in implementation enablement and knowledge consolidation
• Smooth transition into product-level ownership responsibilities
• Strong technical capability uplift across internal teams

Experience Level

Mid Level