Telecaller

Key Responsibilities:

• Make outbound calls to potential and existing customers to inform them about our delivery services.
• Handle inbound customer queries regarding delivery scheduling, status, and service details.
• Assist customers in booking delivery jobs and updating them on delivery times and locations.
• Provide accurate information about service charges, delivery processes, and special requests.
• Maintain and update customer records in the CRM system.
• Resolve customer issues and complaints effectively and escalate complex cases to senior staff.
• Ensure all customer calls are handled professionally and courteously.
• Follow up with customers to confirm satisfaction after the delivery.
• Coordinate with the delivery team to ensure timely deliveries and resolve any potential issues.