Telecaller

Job Title: Debt Recovery Telecaller (Pune Location)

Job Summary:

We're looking for a skilled Debt Recovery Telecaller to join our team in Pune. As a Debt Recovery Telecaller, you'll be responsible for contacting debtors via phone to negotiate repayment terms and ensure timely recovery of outstanding debts. Your primary objective will be to reduce debt amounts while maintaining a professional and compassionate approach.

Key Responsibilities:

- Contact debtors via phone to discuss overdue payments and negotiate repayment plans

- Maintain accurate records of all communications and agreements

- Follow up on payment commitments and update the status of outstanding debts

- Ensure compliance with debt collection laws and regulations

- Provide customers with information and support to help them resolve their debts

- Collaborate with other departments to address disputes and discrepancies

Requirements:

- Prior experience in debt collection or customer service (6 months minimum)

- Strong negotiation and interpersonal skills

- Ability to handle difficult conversations professionally

- Familiarity with debt collection laws and regulations (desirable)

- Excellent verbal communication and active listening skills

- Proficiency in CRM software and basic office software

Skills:

- Communication: Excellent verbal and written communication skills

- Negotiation: Ability to negotiate payment plans and settlements

- Customer Service: Strong customer service skills with a focus on resolving debt issues

- Time Management: Ability to manage multiple calls and follow-ups efficiently

- Problem-Solving: Ability to address customer queries and disputes effectively

Salary:

The salary for a Debt Recovery Telecaller in Pune can range from ₹18,000 to ₹20,000 per month, depending on experience and performance ¹.

If you're interested in this role, consider highlighting your experience in debt collection or customer service, and your ability to negotiate and communicate effectively with debtors.

Interview Timing : Morning 10 AM To 4 PM