Telecaller

Telecaller is responsible for making and receiving telephone calls to prospective or existing customers to sell products/services, gather information, handle queries, and build customer relationships.

• 🔹 Key Responsibilities
• Outbound Calls: Contact potential customers to pitch products, services, or promotions.

-Lead Follow-Up: Follow up on sales leads and inquiries to convert them into opportunities.

• Database Management: Update and maintain accurate record of clients.
• Sales Support: Assist the sales team by qualifying leads and setting appointments.
• Customer Engagement: Build report with customers to improve retention and satisfaction.
• Target Achievement: Meet monthly call and sales targets.
• Feedback Collection: Gather customer feedback and relay insights to marketing/sales teams.
• Report Generation: Prepare call summaries and performance reports for supervisors.
• 🔹 Required SkillsExcellent Communication: Clear speaking skills and professional phone etiquette.
• Listening Skills: Ability to understand customer needs and respond appropriately.
• Persuasion & Negotiation: Convince customers effectively while maintaining integrity.
• Patience & Resilience: Handle objections and rejections calmly.
• Teamwork: Collaborate with sales and support teams.
• 🔹 Qualifications Minimum : 12th pass
• Background in sales, customer service, or call center work is a plus.
• Proficiency in relevant languages (e.g., English + local language) depending on clientele.

🔹 Work EnvironmentTelecallers typically work in:

• Call centers
• Sales/marketing teams
• Customer support departments
• Business process outsourcing (BPO) firms

🔹 Performance MetricsCommon metrics used to evaluate a telecaller include:

✔ Leads converted

✔ Sales closed

✔ Customer satisfaction/resolution rate