Telecaller

Key Responsibilities:

  Answer incoming calls from customers regarding regular and customized cake orders, bulk orders, and inquiries.

  Assist customers in choosing cakes, providing details about flavors, designs, and pricing.

  Handle customer complaints professionally and ensure prompt resolutions.

  Follow up with customers to collect feedback and reviews.

  Coordinate with Cakeman outlets to ensure accurate and timely deliveries.

  Maintain order records and update the system with customer details.

  Help in packing cakes when required to ensure proper handling before dispatch.

  Work closely with the delivery team to track and manage deliveries.

Requirements:

  Excellent communication and interpersonal skills.

  Prior experience in customer service or telecalling (preferred but not mandatory).

  Basic computer skills for order entry and record-keeping.

  Ability to multitask and handle high call volumes.

  A friendly and polite attitude with problem-solving skills.