Telecalling Executive

About Profcyma :

At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach.

Key Responsibilities:

1. Lead Generation & Cold Calling

Make outbound calls to prospective students and parents from the provided database.

Generate fresh leads through cold calling and follow-up calls.

Explain courses, programs, certifications, and university partnerships clearly.

Identify potential customers and create interest in the company’s offerings.

2. Lead Qualification

Understand student requirements (course, budget, eligibility, career goals).

Qualify leads based on interest level and eligibility criteria.

Share qualified leads with the counseling/sales team for further conversion.

3. Follow-Up & Nurturing

Conduct timely follow-ups on hot leads, call-backs, and inquiries.

Maintain regular communication with interested prospects.

Encourage prospects to attend counseling sessions or webinars.

4. Database Management

Maintain and update lead details in CRM.

Record call discussions, status updates, and next follow-up dates.

Ensure proper lead tracking and reporting.

5. Target Achievement

Achieve daily/weekly/monthly call targets.

Meet lead generation and appointment booking targets.

Maintain minimum connected call and talk-time targets.

6. Product Knowledge

Stay updated about courses, fee structure, admission process, and offers.

Clearly communicate program benefits and career outcomes.

7. Coordination

Coordinate with counselors, admissions team, and operations team.

Share feedback from students to improve lead quality and campaigns.

Required Skills:

1. Good communication skills (Hindi/English/Regional Language).

2. Confident in cold calling and objection handling.

3. Basic computer and CRM knowledge.

4. Target-oriented and self-motivated.

5. Ability to handle pressure and work in a fast-paced environment.

Qualification : Any Graduate

Experience: Freshers & Experienced are welcome

Language Known: English, Hindi, Marathi

Location: Bavdhan, Pune (Maharashtra)

Office Timing: 9:30 am to 6:30 pm

Weekly off: Sunday

Interview Day: Monday to Saturday

Interview Time: 11:00 AM to 4:00 PM

Venue: Address:- Profcyma Career Soluatuion LLP

2nd Floor, Office No.-3, M No.-734, Oppo High Class Society,

Near Suryadutta College, Patil Nagar, Bavdha BK, Pune-411021.

Thanks & Regards,

Deepti Deshmukh

7756042383

hr@profcyma.com

Profcyma Career Solution LLP

www.profcyma.com