Telecalling Executive

Job SummaryAbout Profcyma :

At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach.Responsibilities and Duties.

Job Title:Telecaller

Job Overview

The Telecaller is responsible for managing the front desk area and ensuring that all phone calls are answered promptly and professionally. This role combines administrative and customer service duties, including handling inquiries, providing information, scheduling appointments, and managing communication through calls.

Key Responsibilities:

Telecaller Duties:

1. Answer inbound calls and make outbound calls to clients, customers, or prospects.

2. Respond to customer inquiries, provide information on services, and offer solutions to problems.

3. Schedule appointments or follow-ups with customers.

4. Maintain a database of calls, appointments, and customer interactions.

5. Upsell or promote services where appropriate to increase sales and customer engagement.

6. Record and report on telecaller performance metrics.

7. Handle customer complaints professionally and escalate issues to the relevant department when necessary.

8. Follow up on leads and ensure that potential clients are provided with the necessary details.

Skills & Qualifications:· Strong verbal communication and interpersonal skills.

· Basic computer skills, including proficiency in MS Office (Excel, Word, etc.).

· Ability to handle multiple tasks simultaneously.

· Customer service experience is a plus.

· Ability to work under pressure and maintain a positive attitude.

· Excellent organizational and multitasking abilities.

· Good time management skills.

· A polite, friendly, and approachable demeanor.

Preferred Qualifications:· Prior experience in customer service, receptionist, or telecalling roles is beneficial.

· Knowledge of office management systems and procedures.

Work Environment:· Office-based, typically working standard business hours, though some roles may require evening or weekend shifts.

Thanks & Regards,

Siddhi Gupchup/Deepti Deshmukh

8956101160/7756042383

Profcyma Career Solution LLP

www.profcyma.com