Telecalling Executive

Telecalling Executive – Job Description

Position: Telecalling Executive

Department: Sales / Customer Service / Support

Employment Type: Full-time / Part-time

Role OverviewA Telecalling Executive is responsible for making outbound calls or handling inbound inquiries to promote products/services, generate leads, provide information, or resolve customer issues. The role requires strong communication skills, patience, and a customer-centric approach.

• Key ResponsibilitiesMake outbound calls to prospective customers to promote products or services.
• Handle inbound inquiries and provide accurate information to customers.
• Generate leads and maintain a pipeline of potential customers.
• Follow up with customers to close sales or collect feedback.
• Maintain and update customer databases with accurate information.
• Understand customer needs and recommend suitable products or solutions.
• Meet daily, weekly, and monthly call and sales targets.
• Handle customer complaints and escalate issues to the concerned department.
• Maintain professionalism and build positive relationships with customers.
• Prepare and share daily call reports with the supervisor.
• Skills & QualificationsHigh school diploma or graduate degree (preferred).
• Excellent verbal communication skills in English, Hindi, or regional languages.
• Basic computer knowledge and typing skills.
• Ability to handle rejection and remain motivated.
• Strong listening and problem-solving skills.
• Prior experience in telecalling, telesales, or customer service is an added advantage.
• Key CompetenciesCustomer-oriented mindset
• Persuasion and negotiation skills
• Time management
• Patience and empathy
• Ability to work under pressure
• Work EnvironmentOffice-based or hybrid (depending on company policy)
• Requires extended periods of phone communication