Telecalling Team Leader

Team Leader – Telesales (Finance Market)

Location: Katraj Pune

Experience: Minimum 1 year as Team Leader (Telesales/BPO)

Employment Type: Full-time

About the Role

We’re looking for an experienced and motivated Team Leader to manage a high-performing telesales team of at least 20 members. The ideal candidate should have prior experience in the finance or investment sector, excellent leadership skills, and the ability to drive team performance in both office and remote environments.

Key Responsibilities

Lead, manage, and motivate a telesales team of minimum 20–30 members

Set and achieve daily, weekly, and monthly sales targets

Monitor call quality, conversion rates, and overall team performance

Conduct training, performance reviews, and feedback sessions

Prepare daily/weekly reports and maintain CRM data accuracy

Handle escalations and ensure customer satisfaction

Coordinate with management to implement sales strategies

Maintain a positive, energetic, and target-driven work culture

Requirements

Minimum 1 year of experience as a Team Leader in telesales or BPO

Must have handled a team of at least 20 members

Experience in finance, investment, or insurance sales preferred

Strong communication, leadership, and team management skills

Ability to work under pressure and achieve targets

Proficiency in Excel, CRM tools, and performance tracking

Salary: Based on experience and skills

Joining: Immediate preferred