Telecalling Team Leader

2 Openings
Corazont Technolgies
Kharadi Bypass
25,000 - 30,000 per month (Fixed + incentives)
Night Shift
Full-time
1273 people interested in this job
Posted on : 14-Nov-2021
Expires on : 26-Jan-2022

Job Requirements

Customer service

MS Excel

Good Communication Skills

Job Details

Education
12th Pass (Associate Degree)
English Level
Fluent English
Experience
1 - 5 years
Education
12th Pass (Associate Degree)
English Level
Fluent English
Experience
1 - 5 years
Gender
Both
Working days
monday - saturday
Timings
08:30 PM to 05:30 AM
Address
OFFICE NO – 02A, Third Floor, A-Building, City Vista, Kharadi, Pune-411014, Kharadi Bypass, Pune, Maharashtra - 411002

Job Description

Responsibility: Customer Relationship Management: • • Provide information, educate customer, troubleshoot, probe and fix issues. People/Team: • • Contribute to and participate proactively in knowledge sharing sessions. • • Participate and contribute to organizational activities. • • Provide work direction and guidance to team members. • • Establish systems and procedures in the team. • • Groom self and team to support vertical growth. • • Allocate work and tasks to the team. • • Report to the manager on performance, status and any escalations. • • Facilitate and participate proactively in knowledge sharing sessions. • • Conduct team building activities to enhance motivation. • • Conduct performance appraisals for team members– provide input into the learning and career plans for team members. • • Identify training needs of team members and provide coaching support to them. • • Conduct process training or refresher training if required. • • Review VOC scores, provides feedback and recommend refresher training whenever necessary. • • Resignations / Absconder communication to Operations Manager. • • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues. • • Manage attrition and absenteeism. • • Support recruitment efforts for the team. • • Conduct knowledge transfer sessions for new joiners in the team. Must Have Skills • Customer Service

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