Telesales Executive

Role Overview:

As a Telecalling Executive, you are the first point of contact between our organisation and potential clients. Your primary responsibility is to reach out to leads, provide detailed information about our services, and convert those inquiries into successful enrollments or appointments.

Key Responsibilities:

Lead Management: Dial a high volume of calls daily from provided databases to reach prospective students and parents.

Product Knowledge: Clearly explain the features, benefits, and USPs (Unique Selling Propositions) of our programs (e.g., JEE, NEET, and Foundation batches).

Counseling: Act as a primary counselor by understanding the student's academic needs and recommending the appropriate course.

Database Maintenance: Accurately update and maintain Call Logs and Lead Status in Excel or CRM software.

Follow-ups: Rigorously follow up with "warm" leads to ensure high conversion rates.

Appointment Setting: Schedule face-to-face meetings or seminars between parents and our senior academic counselors.

Feedback Loop: Report common queries or objections from parents to the management team to help refine marketing strategies.

Required Skills & Qualifications

Communication: Excellent verbal communication skills in English, Hindi, and the local regional language (Marathi).

Persuasion: Proven ability to handle objections and convince prospects with a polite yet firm approach.

Technical Proficiency: Basic knowledge of MS Excel for data entry and familiarity with WhatsApp Business for sending follow-up brochures.

Experience: 0–2 years of experience in telecalling, sales, or customer service (Education sector experience is a plus).

Education: Graduate in any stream (Higher Secondary candidates with excellent communication skills may be considered).