Telesales Executive

Job Description:

Job Title: Telesales Executive

Openings: 

• 4 position - Hindi & English Speaking
• 1 position - Kannada Speaking
• 2 Position - Malayalam Speaking

Location: Baner, Pune

Address: 3rd Floor, Sunflower Commercial Premises CHS Limited, A7/ A8 and 9, Baner - Mahalunge Rd, Baner, Pune, Maharashtra 411069

Job Summary:

The Telesales Executive will be responsible for handling patient inquiries, cold callings, driving conversions, and ensuring excellent customer experience. The role requires strong communication skills, sales acumen, and industry knowledge to promote hair transplant services and meet monthly sales targets.

Key Responsibilities:

• Handle incoming and outgoing calls to work on patient leads and drive bookings.
• Develop and implement telesales strategies to achieve individual and team targets.
• Maintain detailed records of leads, calls, and conversions in the CRM system.
• Build and nurture relationships with prospective and existing patients to encourage repeat and referral business.
• Coordinate with the Sales and Marketing teams for ongoing campaigns and promotional activities.
• Address patient inquiries and concerns professionally, ensuring high satisfaction levels.
• Provide feedback and insights to improve telesales processes and scripts.

Qualifications & Experience:

• Any Graduate with good communication skills and confident enough in patient callings.
• Minimum 6 months to 1 year of experience in telesales or call centre operations, preferably in the healthcare or hair transplant industry.
• Proficiency in CRM tools and basic computer applications.

Key Skills:

• Excellent communication and persuasive skills
• Customer relationship management
• Problem-solving and adaptability
• Strong organizational and time management skills

Key Skills:

• Active Listening
• Appointment Booking
• Call Documentation
• Clinic Sales Support
• Cold Calling
• Consultative Selling
• CRM Lead Tracking & Management
• CRM Software Knowledge
• Cross Selling
• Customer Engagement
• Customer Handling
• Customer Relationship Management (CRM)
• Customer Support
• Excellent Communication & Presentation
• Follow-up & Retention
• Hair Transplant Consultation Support
• Healthcare Telesales
• Inbound Sales
• Kannada Communication
• Lead Generation