Ticketing Agent - Tourism Industry

Ticketing Agent – Tourism Industry :

Role Overview:

We are looking for an experienced Ticketing Agent who is proficient in booking domestic and international flight and train tickets using multiple ticketing portals. The candidate should have hands-on experience working with leading Indian travel platforms and coordinating with airline offices for ticketing issues, fare confirmations, schedule changes, and customer resolutions.

Key Responsibilities:

• Book and manage flight and train tickets for customers using portals such as Riya Travel, TBO (Travel Boutique Online), Akbar Travels, Yatra, EaseMyTrip / MakeMyTrip and similar platforms.
• Handle fare searches, cancellations, re-issuance, refunds, date changes, and rescheduling.
• Coordinate directly with airline offices and customer support for ticket approvals, clarifications, waivers, and special requests.
• Maintain accurate records of bookings, payments, and customer communications.
• Provide professional support and ensure smooth travel arrangements for clients.

Requirements:

• Proven experience in ticketing operations with strong knowledge of flight booking processes.
• Experience using multiple Indian ticketing portals is mandatory.
• Experience with GDS (Amadeus / Galileo / Sabre) is desirable but not mandatory.
• Good communication skills (verbal & written).
• Attention to detail and ability to handle urgent and time-bound bookings.