Customer Support Officer

Tr Customer Support Officer

Job Title: Customer Support Officer Designation: TR Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary:

We are seeking a dedicated and enthusiastic Customer Support Officer to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong commitment to providing outstanding customer service. This role is pivotal in ensuring customer satisfaction and fostering positive relationships with our clients. You will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.

Responsibilities:

• Respond promptly and effectively to customer inquiries via various communication channels, including phone, email, and chat.
• Provide accurate information regarding products and services to assist customers in making informed decisions.
• Resolve customer complaints and issues with a focus on achieving a satisfactory outcome for both the customer and the company.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with other departments to ensure a seamless customer experience and address any escalated issues.
• Identify opportunities for process improvements and contribute to enhancing the overall customer support experience.
• Stay updated on product knowledge and company policies to provide accurate and relevant information to customers.
• Participate in training sessions and team meetings to continuously improve skills and knowledge.

Mandatory Skills:

• Exceptional verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport with customers.
• Proficient in using customer support software and tools.
• Ability to handle challenging situations with professionalism and empathy.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Familiarity with CRM systems and customer support platforms.
• Basic knowledge of the industry and market trends.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Experience in a customer-facing role is a plus.

Qualifications:

• A bachelor’s degree in any field or equivalent practical experience.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Demonstrated ability to learn new software and tools quickly.
• Willingness to work flexible hours, including evenings and weekends if necessary.

If you are passionate about customer service and possess the required communication skills, we invite you to apply for this exciting opportunity to join our team as a Customer Support Officer.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.