Telecom Engineer

Airtel

Pune

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Details

Job Description

TSM

Key Responsibilities
· Coordinate with numerous functions/vendors to resolve complaints and bring about call closure within TAT.
· Managing 6 different NMS without common plate form
Resolve customer complaints while managing and communicating with distressed and angry customers.
Experience & Skills
1. Having 4 years experience in: A large telecom service provider.
2. Hands on experience of Transport (SDH) equipment and NMS, Preferable – ECI, EPT, NPT, OTN, Tejas and
Alcatel 1350 OMS.
3. Able in troubleshooting of SDH trails / EoS trails / Core back backbone issues.
4. Handled & control complex technical situations in a calm and professional manner.
5. Experienced in direct customer interface for technical issues
6. Worked in NOC/O&M at least 1years which is having around 100 ADM/REG sites.
7. Eagar to Work in Shift (24/7).
8. Ensured a fully available SDH network to the highest quality standards.
9. Responsible for Service level management through effective complaint resolution
10. Timely escalations as per process if catastrophic work gets stuck up.
11. Supported quality team to made and documented new processes.
12. Proactively manage the operation & performance of the SDH backbone network.
13.Build and maintain working relationships with internal and external customers

Job role

Work location

PUNE, MAHARASHTRA, India

Department

IT & Information Security

Role / Category

IT Security

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 4 years

About company

Name

Airtel

Job posted by Airtel

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