Process Training Manager - Mortgage Domain

Unit Manager-Process Training

Job Title: Process Trainer

Reports To (Title): Training Lead

Job Summary:

We are seeking an experienced Mortgage trainer, manage multiple training requirements and its implementation and measure its impact. A successful candidate will be passionate about learning and excited about the prospect of leading by example.

Job Responsibilities:

Requirements:

• Past Mortgage Originations experience to design, develop and deliver training with two or more years of experience
• Must have excellent presentation skills
• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with business stakeholders and using needs assessments
• Developing and delivering training solutions that meet business needs
• Optimizing training processes for efficiency
• Manage supply chain in terms of planning, organizing, ensuring high conversion and retention from onboarding new hires till handover to business
• Exhibit agility in both method and approach to accommodate planned and ad hoc requirements of the business

Competency Requirement (with desired proficiency level):

• Communication Skills (Oral and Written) – Advanced
• Mortgage Domain – Expert
• Evaluating others – Advanced
• Facilitation Skills – Advanced
• Instructional Design – Intermediate
• People Management – Advanced
• Employee Engagement – Advanced
• Stakeholder Management - Advanced
• Excel Skills – Intermediate
• Flexibility, Integrity and Accountability - Expert

Additional Requirement:

Graduate in any field

Experience/certification in Mortgage industry with expertise to loan processing & Initial Underwriting in US Residential Mortgage