VCS Engineer (IT Infrastructure and ITIL Framework)

Job Summary

Synechron is seeking a motivated VCS Engineer to join our IT Operations team. This role is essential for providing technical support and maintaining the stability and efficiency of Synechron's IT infrastructure. The VCS Engineer will collaborate with the IT Operations team to ensure seamless functioning of IT systems and contribute to the organization’s business objectives by delivering effective and efficient technical support.

Software Requirements

• Required:
  • Proficiency in systems administration and network protocols
  • Experience with ITIL framework and best practices in IT operations
• Preferred:
  • Familiarity with cloud technologies and database management systems

Overall Responsibilities

• Provide technical support and resolve technical issues for Synechron's employees.
• Monitor and maintain the stability and efficiency of Synechron's IT infrastructure.
• Ensure timely resolution of service requests and incidents.
• Participate in the implementation of new IT systems and infrastructure projects.
• Collaborate with the IT Operations team to identify and resolve technical issues and improve processes.
• Maintain up-to-date knowledge of new technologies and advancements in IT Operations and Technical Support.

Technical Skills (By Category)

• Programming Languages:
  • Preferred: Any scripting languages for automation tasks
• Databases/Data Management:
  • Preferred: Basic understanding of database management systems
• Cloud Technologies:
  • Preferred: Familiarity with cloud service providers
• Frameworks and Libraries:
  • Required: ITIL framework
• Development Tools and Methodologies:
  • Required: System administration tools
• Security Protocols:
  • Preferred: Knowledge of security best practices in IT operations

Experience Requirements

• 8+ years of experience in IT Operations, Technical Support, or a related field.
• Experience with ITIL framework, managing IT infrastructure, system administration, and technical support.
• Alternative experience pathways include significant project-based experience in IT operations.

Day-to-Day Activities

• Provide technical support and troubleshoot issues for Synechron's employees.
• Conduct regular meetings with the IT Operations team to review system performance and address issues.
• Participate in project planning and implementation of IT infrastructure updates.
• Prepare deliverables including technical documentation and incident reports.
• Exercise decision-making authority to resolve IT operational issues promptly.

Qualifications

• Required: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferred: Certifications in ITIL or relevant IT operations courses.
• Commitment to continuous professional development and staying current with industry trends.

Professional Competencies

• Strong critical thinking and problem-solving capabilities.
• Demonstrated leadership and teamwork abilities.
• Excellent communication and stakeholder management skills.
• Adaptability and a continuous learning orientation.
• Innovative mindset and ability to manage time and priorities effectively.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

Experience Level

Senior Level