Vendor Compliance Specialist

Vendor Compliance Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Vendor Compliance Specialist role will be member of Customer/Partner due diligence response team at Rocket Software. This role would be required to respond to prospective/existing customers and partners requesting information on our business, legal, finance, systems, IT risk & control practices as well as general company / product information to help set Rocket as a vendor in Customer records.

Essential Duties and Responsibilities:

• Perform triage to identify response needs: timing, subject matter experts needed, impact, and completeness of response.

• Track new requests and manage process for pending requests to meet deadlines.

• Search approved assets for responses, update responses and gather and store new assets as necessary.

• Engage SME for validation of asset response or need to expand, creates additional response with assigned timelines.

• Execute as per Standard Process & Control Response Packages for the Rocket-branded product offerings.

• Once complete, responses are collected, assemble the reply and emails the completed Assessment to the customer/partner (or asks the Rocket sales or renewal representative to do this) or submits the response via the customer’s Portal.

• Perform response handling based on customer segmentation.

• Understand need, timing, relationship, and overall impact on Rocket Software.

• Perform necessary research, analysis and update data in questionnaire received from customers to ensure data is accurate as supplied from data feeds obtained through outside resources, sales and internal employees for internal and external reporting and planning.

• Assist with providing data security and/or company information as needed for RFPs/RFIs/RFQs.

• Action on cross functional improvement opportunities and create value.

Required Qualifications:

• 7-10 years of experience in Response Management in global environment.

• Sound verbal & written communication, negotiation, and problem-solving skills.

• Proficient in company profiling, research, data mining, performing due diligence, and financial analysis.

• Proficiency in Microsoft Office - Excel, Word, PowerPoint, Access, and Outlook; experience with response management software (i.e., Loopio) is a plus.

• Proficient interpersonal skills

• Ability to multitask and manage time effectively.

• Ability to build cross-functional relationships with Rocket subject matter experts (SMEs).

Preferred Qualifications:

• MBA Finance

• International Certification in Organization Management

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Experience Level

Senior Level