Vertical Lead Customer Lifecycle Monetization

Vertical Lead-Customer Lifecycle Monetization

Description

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To lead and optimize customer lifecycle monetization strategies for renewals, ensuring consistent premium growth, customer retention, and operational excellence through data-driven insights.

• Renewals Strategy & Delivery
  • Drive month-on-month premium targets through lifecycle interventions and lead management. Working extensively in identifying cohorts which can help achieve monetization by doing upsell cross-sell & winback.
  • Own topline delivery via Digital interventions.
• Customer Lifecycle Management
  • Design and execute customer engagement journeys to improve retention and upsell.
  • Monitor lead flow, consumption, and servicing metrics.
• Analytics & Insights
  • Deep dive into data to generate actionable insights.
  • Oversee dashboard reporting and performance presentations.
• Performance & Governance
  • Set and monitor KPIs for team leads and executives.
  • Continuously improve productivity and customer satisfaction met

Skills Required

Customer Lifecycle Monetization, Alliances, User Acquisition, Design, Partnerships, Roadmap, Launch

Education/Qualification

Graduation/PG

Desirable Skills

None