Lead - Extended Warranty Claims and Network Management

Vertical Lead Extended Warranty Claims & Network

Description

1. Service Planning and Strategy

• Derive and Deliver Strategies for the Improved & Optimized Claims Service Experience

2. Team Management

• Manage the Team and Drive Claims Service Excellence
• Conduct timely reviews and give timely feedback to team members & ensure KPI/KRA’s are met/exceeded

3. Cost Optimization

• Liaison with Underwriting Team to check Loss Making Zones/Dealers/IMD’s and do RCA, accordingly share feedback to U/W for any price corrections or abnormal behavior of any product
• Conduct and Implement Cost Optimization Strategies within the claims function, share the outcome with Management on monthly basis

4. Client Management

• Conduct Service Reviews with Key Accounts Managers of Various OEM’s/IMD’s and showcase strengths & performance of service functions to OEM’s/IMD’s

Implement Sustainability Ideas/Processes across functions and share the outcome with Internal/External Stakeholders

Skills Required

service planning and management

Education/Qualification

Graduation/PG

Desirable Skills

None