Vice President - Order to Cash Operations Lead

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Vice President, Order to Cash Lead!
In this role, the incumbent will work closely with senior leaders across the business to establish a leadership development strategy and deliver ‘outstanding’ learning experiences for leaders globally. The role involves leading a large team in Order to Cash work type and ensuring consistent service delivery and improvements over time. The incumbent will have to work an evening shift.
Responsibilities
•    Collaborate with client’s senior stakeholders and service lines to develop and execute the order to cash & order management, and operational plans with OTC being the prime focus area  
•    Lead global operations to achieve/exceed P&L 
•    Lead and initiate discussions with the client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation  
•    Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps. 
•    Drive continuous improvement within operational processes, look for opportunities to improve the current cost base  
•    Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated 
•    Maintain & grow excellent customer relations – focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the 
•    Work with the client to understand key requirements and translate them into delivery plans capable of being executed effectively by Genpact to agreed timescales  
•    Work with global client retained organization to assist with communication of key process changes to drive program adoption within client teams  
•    Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centers (and vice versa) 
•    Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects 
•    Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization
•    Chip into the organization’s thought leadership as a subject matter authority on global trends around risks in the digital and technology environment and represent the practice in industry forums
•    Manage, govern, and help grow the delivery mandate with a global team
•    Manage multiple senior stakeholders with the customer as well as internally with Genpact viz. Heads of Internal Control, Internal Audit, Compliance, etc. 
•    Review quality of deliverables, work papers, audit/ assessment reports. Managing customer relationships and key client partners
•    Manage, train, motivate and coach team members.
•    Developing work programs and methodologies to build specific proficiency and improve the value proposition
•    Ensure that the objective in Operations deals is fully met and value realized by the customer
•    Ensure revenue is earned as per the terms and conditions of the engagement you would be involved in
•    Good project & time management skills – ability to balance multiple priorities, prioritize work and meet deadlines
•    Good handle on engagement planning, management, client report review, and delivering client presentations
•    Transformation mindset and knowledge of alternate commercial models to be able to drive impact and value 
•    Have a growth mindset to identify mining / transformation opportunities and capitalize on those by partnering with the relevant stakeholders 
•    Managing global operations, Driving & delivering transformation, Excellent communication, Managed and interacted with CFOs and GBS heads, already running large teams & in similar roles

Qualifications we seek in you!
Minimum Qualifications / Skills
•    CA/ CPA/ CMA/MBA or relevant accounting / audit degree / bachelor's degree / master’s degree in accounting, Finance, or Business from a reputed university  
•    Subject matter expert in O2C / OTC operations – the ability to coach & mentor team members across all delivery centers  
•    Handled a team of 100+ employees. Working experience in the international market space  
•    Outstanding negotiation, interpersonal, verbal, and written communication skills  
•    Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement  
•    Commercially savvy seeks to provide win-win solutions for the Client and Genpact 
•    Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience 
•    Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity  
•    Proven listening and customer service skills. Influencing skills, creative thinking/innovative mindset 
•    Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations 
•    Experience in consumer /retail industry / Preferable experience from BPO industry
•    Need experience of leading transformation projects

Preferred Qualifications/ Skills
•    Ability to work in matrix reporting relationships and global environment, with strong enough communication skills to influence multiple internal stakeholders  
•    Prior experience with the CPG industry would be preferred
•    Detailed knowledge of Internal Controls, Risks, Internal audit, and other Risk Advisory domain elements.
•    Business development acumen. Handled big teams and compels global engagements
•    Possess a high standard of integrity and confidentiality
•    Good written communication skills including documentation of findings and recommendations
•    Excellent planning and organization skills. Meaningful experience in consulting space
•    A ‘go-getter’ attitude Customer expectation may remain at high level many times – yet contextual proposals and domain-led storyline are needed and make the real difference to customer pursuits. So, a big plus will be the candidate’s resourcefulness and ability to build/find newer ways of making things happen while demonstrating all the available knowledge resources efficiently

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.