Virtual Relationship Officer( Inside Sales)

SPRS Solutions

Wanowrie, Pune

₹18,000 - ₹30,000 monthly*

Fixed

18000 - ₹25000

Average Incentives*

5,000

Earning Potential

30,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 6.0 months

No English Required

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

51 applicants

Benefits include: PF

Job Description

Position description: Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.


Primary Responsibilities:


Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.

Call handling as per defined standards.

Accurate resolution for customer queries.

Promoting Digital Banking services for a superior customer service experience.

Profiling of customers in order to aid right cross-servicing of Bank products

Accurate logging and resolution of complaints.

Attrition control of customers.

Regular interactions with the customers and pro-actively assessing customer needs.

Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.

Ensure portfolio quality of relationship while racing considering eligibility.

Monitor large amount movements and account closure from the deposit accounts.

Ensure retention of customers

Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM

Sales: Right cross-sell of products basis profiling and engagement.

Penetration of products across groups.

Sales across all product segments-TPP, Assets, Cards etc.

Acquiring & grouping of all related IDs of the Primary ID.

Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.

Ensure Staff are trained on product knowledge and requisite certifications.

Income to be generated at a customer level.

Interaction Quality: Achieve Quality benchmarks defined from time to time.

Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

Ensure accurate and timely submission of financial transactions & requests.

Adherence to set processes of updating customer interactions in CRM next.

MIS – Reporting: Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

Additional Responsibilities:


To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are u

To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the b

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services,

thereby ensuring that the RM also achieves the key performance parameters set

Educational qualifications preferred


Category: Bachelor's Degree, Master's Degree

Job role

Work location

Wanawari, Pune, Maharashtra, India

Department

Banking / Insurance / Financial Services

Role / Category

Banking/Loan Sales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Diploma

English level

No English Required

Age limit

18 - 34 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Wanawari, Pune, Maharashtra, India

About company

Name

SPRS Solutions

Address

Wanawari, Pune, Maharashtra, India

Job posted by SPRS Solutions

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