JD for Voice & Accent Trainer

Role and Responsibilities:

1-This position is for Communication Training Team

2-Conduct training for NHT batches

3-Conduct refresher for on floor associates

4-Batch and Data handling

5-Floor briefings, PKTs, Dipsticks

6-Attend calibrations

7-Content creation, content up-dation

8-Co-ordination with cross functions to drive the process KPIs

9-Process audits and act as Floor support in the absence of NHT batches

10-Ready to train multiple LOB's across business

11-Summarizing of chats based on inputs provided

12-Provide instructions to summarize each of the provided chat transcripts.

Applicants Specifications & Qualification:

1-Excellent verbal and written communication skills.

2-Excellent interpersonal and customer service skills with attention to details

3-Candidates with prior chat handling experience would be preferred

4-Strong analytical and problem-solving skills

5-Ability to prioritize tasks and to delegate them when appropriate

6-Excellent problem-solving skills

7-Ability to function well in a high-paced and at times stressful environment

8-Candidate should be ready to work in a 24*7 environment.