Voice & Non-Voice Call Center Agent

Job Title: Telecaller (BPO)

Company: SSK Global Business Solutions

Location: [Insert Location]

Experience: 0-2 years

Salary: ₹15,000 - ₹25,000 per month (depending on experience)

Job Summary:

We're looking for a Telecaller to join our team at SSK Global Business Solutions. As a Telecaller, you'll be responsible for making outbound calls to customers, generating leads, and resolving customer queries. If you're a fresher or have experience in a similar role, this is a great opportunity to grow with us.

Key Responsibilities:

1. Making outbound calls to customers to generate leads or resolve queries

2. Handling customer complaints and concerns in a professional manner

3. Meeting daily call targets and quality standards

4. Updating customer data in the system

5. Identifying opportunities to upsell or cross-sell products/services

6. Maintaining a positive and professional attitude

7. Working in a fast-paced environment and meeting deadlines

Requirements:

- Excellent communication and interpersonal skills

- Ability to speak English and [Insert local language, if required]

- Basic computer knowledge and typing skills

- 0-2 years of experience in a similar role (freshers also welcome)

- Willingness to work in shifts (including night shifts)