Voice Process Apprentice

Begin your customer experience career with IGT Solutions, a global CX leader known for delivering high-quality support to some of the world’s most trusted brands. The IGT Excellence Apprenticeship Drive, offered under the National Apprenticeship Promotion Scheme (NAPS) by the Government of India, is designed for young professionals looking to build a strong foundation in the service and customer engagement domain. Through structured training, hands-on experience, and continuous guidance from experienced CX specialists, this opportunity helps you develop the communication, problem-solving, and customer-handling skills essential for success in the industry.

As a Voice Process Apprentice, you will gain real exposure to customer interaction workflows, understand industry-quality standards, and learn to deliver effective resolutions in live environments. This apprenticeship is an opportunity to build confidence, enhance communication skills, and grow into a strong service professional. 

Key Highlights:

• Role: Voice Process Apprentice
• Learning: On-ground CX exposure, communication skill-building, customer-handling training, process discipline, and performance-driven work culture
• Career Growth: Eligible for internal job promotions after 9 months
• Work Setup: 24/7 rotational shifts, 6-day working, 1 rotational weekly off
• Transport: One-way cab available during odd-hour shifts

Candidate Responsibilities:

• Handle and resolve customer queries through voice support
• Maintain professionalism and deliver high-quality customer service
• Follow process guidelines and achieve assigned performance metrics
• Ensure accurate documentation of calls and resolutions