Service Designer

WD Service Designer

Purpose of the Role To gather customer requirements, create high-level designs in their area of specialization for medium complexity projects and validate directly with external customers to ensure high-quality customer experience. Key Responsibilities Project Responsibilities • Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and closing deals. • Proven ability to facilitate workshops, engaging senior stakeholders, and effectively addressing and solving complex problems through collaborative methods. • Expertise in mapping current processes ('as is') and designing improved processes ('to be'), including the creation of detailed journey maps and service blueprints. • Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs. • Ability to translate detailed journey maps into high-level features and requirements, working closely with Product Managers and Tech Leads to develop comprehensive roadmaps. • Practical experience with Salesforce, understanding its capabilities and how it can be leveraged to enhance service design and delivery. • Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects. • Skilled in conducting user research and usability testing to gather insights and validate design decisions. • Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization. • Excellent communication and presentation skills, capable of clearly conveying complex ideas and solutions to diverse audiences.