Receptionist / Front Office Executive

Job Title: Front Office Staff – Night Shift

Hotel: Hotel Guru Estate

Location: Grand Road, Near Town Police Station, Puri, Odisha 752001 (Prime location, just minutes from Shri Jagannath Temple)

Shift: Night Shift (typically 10:00 PM – 8:00 AM or similar; includes overnight coverage)

Employment Type: Full-time

Department: Front Office / Reception

About Hotel Guru EstateHotel Guru Estate is a well-regarded, pure vegetarian hotel ideally located in the heart of Puri, offering comfortable accommodations, divine hospitality, and proximity to Shri Jagannath Temple. We provide premium stays, Mahaprasad services, and excellent guest experiences for pilgrims and tourists seeking comfort and convenience near this sacred site.

Job SummaryWe are seeking a reliable, courteous, and vigilant Front Office Staff for the night shift to manage the reception desk during overnight hours. As the primary point of contact during the night, you will ensure smooth check-ins for late arrivals, handle guest requests, maintain security, perform basic night audit tasks, and contribute to a safe, welcoming environment for all guests.

• Key ResponsibilitiesGreet and welcome late-night arriving guests warmly and professionally; handle check-in procedures efficiently.
• Perform check-out for early departures and process payments (cash, card, UPI, etc.).
• Manage room assignments, updates to room status, and coordinate with housekeeping for any urgent requirements.
• Respond promptly to guest inquiries, requests, and complaints; provide information about hotel facilities, local attractions (especially Jagannath Temple darshan timings), and nearby amenities.
• Handle reservations via phone, walk-ins, or online platforms during the shift.
• Conduct basic night audit procedures: verify daily transactions, prepare reports, balance accounts, and update guest folios.
• Monitor security of the premises, including CCTV, lobby area, and guest corridors; report any irregularities to management/security.
• Maintain the front desk area in a neat, organized manner; handle mail, messages, and wake-up call requests.
• Assist with light administrative tasks, such as updating logs, preparing arrival/departure lists for the morning shift, and managing key cards.
• Ensure compliance with hotel policies, hygiene standards, and fire safety protocols during the quiet night hours.
• Provide exceptional service with a focus on hospitality, especially for pilgrims and families visiting for spiritual purposes.
• Requirements & QualificationsEducation: Minimum 10+2 (Higher Secondary); Diploma/Certificate in Hotel Management, Tourism, or Front Office Operations preferred.
• Experience: 1–2 years of experience in front office/reception (hotel/hospitality preferred); freshers with strong communication skills and willingness to learn may apply.
• Skills:Excellent verbal and written communication in English, Hindi, and preferably Odia.
• Strong customer service orientation with a calm, patient demeanor (especially useful during night shifts).
• Proficiency in basic computer operations (MS Office, hotel PMS software experience is a plus).
• Good numerical ability for handling cash, billing, and night audit tasks.
• Ability to work independently with minimal supervision during night hours.
• Personal Attributes: Honest, punctual, alert, trustworthy, and able to handle pressure calmly.
• Other: Willing to work night shifts on a rotational basis; must be comfortable working overnight and handling occasional pilgrim rush periods.
• BenefitsCompetitive salary + night shift allowance.
• Accommodation/food allowance (if applicable).
• Opportunity to grow within the hospitality sector in a spiritually significant location.
• Supportive team environment focused on guest satisfaction and devotion.

Interested candidates can apply by sending their resume and a brief cover letter to [insert contact email/phone, e.g., careers@hotelguruestate.com or the hotel contact number].

Walk-in interviews are welcome—bring your resume and references.

Hotel Guru Estate is an equal opportunity employer. We value dedication, warmth, and a service-oriented mindset.

Join our team and be part of providing divine hospitality in the sacred city of Puri!