Operation Manager

1️⃣ Overall Operations ManagementManage complete pest control operations of all sites, ensuring smooth daily service execution without disruption.

2️⃣ Team Supervision & LeadershipLead, guide, and monitor technicians and supervisors to maintain discipline, performance, and service quality.

3️⃣ Client Relationship ManagementMaintain strong coordination with clients, attend meetings, resolve escalations, and ensure contract renewal.

4️⃣ Service Quality ControlEnsure proper inspection, correct chemical usage, and adherence to SOP to maintain high service standards.

5️⃣ Manpower PlanningPlan hiring, deployment, shift management, and backup arrangements to avoid manpower shortage.

6️⃣ Complaint Handling & Escalation ControlHandle major complaints, reduce repeat service issues, and ensure timely closure within SLA.

7️⃣ Cost & Budget ManagementControl operational expenses like chemicals, fuel, salary, and overtime to maintain profitability.

8️⃣ Compliance & DocumentationEnsure proper maintenance of service reports, audit records, ESI/PF compliance, insurance, and safety documentation.

9️⃣ Training & DevelopmentConduct regular training programs on safety, chemical handling, grooming, and customer interaction.

🔟 Performance Monitoring & ReportingTrack KPIs, prepare monthly performance reports, analyze productivity, and present updates to management.