Automobile Service Advisor

We required urgently "Service Advisor and Technician" M/F for TATA Motors Car dealership service department.

• Location: Tatibandh/Mowa, Raipur (C.G.)
• Contact: 9826754400
• Education qualifications: Diploma/Degree in the Mechanical.
• Experience: Minimum 1 Year.
• Joining: Immediate joining
• Salary : 12k to 20k + Incentives
• Preferred from Automobile industry and Raipur.

 Required skills:

Ø Presentable.

Ø Excellent communication and interpersonal skills.

Ø Four wheeler driving.

Ø Proficient in Microsoft Office (Excel/DMS)

Full Job Description

·        Greet customers when they arrive at the service center and direct them to an available mechanic.

·        Opening the new job card.

·        Consult with mechanics about necessary repairs and possible alternatives to expensive work.

·        Answer questions about service outcome (after consulting with mechanic if necessary).

·        Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.

·        Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.

·        Explains the work performed and the repair order charges to the customer.

·        Handles customer complaints.

·        Schedules service appointments.

·        Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.

·        Refers to service history, inspects vehicle, and recommends additional needed service.

·        Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specification.