Collection Manager
Tata Capital Finance Ltd
Collection Manager
Tata Capital Finance Ltd
Raipur
Not disclosed
Job Details
Job Description
Collection Manager - Non X Complete Pool - Housing - Collections - Raipur - Pujari Chambers (TCHFL) - JM
11428This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy
Core Responsibilities:
o Ensure to manage assigned portfolio to achieve expected resolution
o Ensure trail/feedback needs to be update in system and report to respective stakeholders
o Ensure NPA reversals and Write off recoveries should be resolve through personal visits
o Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi.
o Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions..
o Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties.
o Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern
o Drive resolution through personal visits to achieve set target.
o Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis.
o Ensure Collection and deposition of customer’s payment in respective accounts within timeline.
o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
o Collaborate with X team members and other functions.
o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company
Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.
Job role
Work location
Raipur, Raipur - Pujari Chambers (TCHFL), 1st Floor, Pujari Chambers, Near Panchpedi Tikapara, NH-43, Raipur, Raipur, Chhattisgarh, India
Department
Banking / Insurance / Financial Services
Role / Category
Debt Collections / Recovery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Tata Capital Finance Ltd
Job posted by Tata Capital Finance Ltd
This job has expired