Collection Manager

Tata Capital Finance Ltd


Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

Collection Manager - Non X Complete Pool - Housing - Collections - Raipur - Pujari Chambers (TCHFL) - JM


This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy
Core Responsibilities:
o    Ensure to manage assigned portfolio to achieve expected resolution 
o    Ensure trail/feedback needs to be update in system and report to respective stakeholders
o    Ensure NPA reversals and Write off recoveries should be resolve through personal visits
o    Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi.
o    Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions..
o    Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties.
o    Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern
o    Drive resolution through personal visits to achieve set target.
o    Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis.
o    Ensure Collection and deposition of customer’s payment in respective accounts within timeline.
o    Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
o    Collaborate with X team members and other functions.
o    Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.

Job role

Work location

Raipur, Raipur - Pujari Chambers (TCHFL), 1st Floor, Pujari Chambers, Near Panchpedi Tikapara, NH-43, Raipur, Raipur, Chhattisgarh, India


Banking / Insurance / Financial Services

Role / Category

Debt Collections / Recovery

Employment type

Full Time


Day Shift

Job requirements


Min. 2 years

About company


Tata Capital Finance Ltd

Job posted by Tata Capital Finance Ltd

This job has expired

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