Customer Care Executive

CRE Responsibilities:-

• Coordinate with internal teams to resolve any discrepancies or issues related to billing, accounts receivable, and cash flow management.
• Maintain accurate records of client interactions, including phone calls, emails, and meetings.
• Identify opportunities to upsell/cross-sell services to existing clients based on their needs and preferences.
• Ensure compliance with company policies and procedures regarding billing practices.
• Manage billing processes for clients, ensuring timely submission of invoices and payments.
• Coordinate with internal teams to resolve billing discrepancies and ensure accurate financial records.
• Maintain a high level of accuracy in processing bills receivable, bills payable, and other financial transactions.
• Provide exceptional customer service by responding promptly to client queries related to billings.
• Ensure compliance with company policies and procedures regarding billing practices.
• Manage billing processes for clients, ensuring timely and accurate invoicing.
• Coordinate with internal teams to resolve billing discrepancies and issues.
• Maintain accurate records of client accounts, including ledgers and statements.
• Identify opportunities to improve billing efficiency and implement process improvements.
• Collaborate with sales team to negotiate contracts and agreements.
• Manage billing processes for clients, ensuring timely submission of invoices and follow-up on payments.
• Coordinate with internal teams to resolve any discrepancies or issues related to billing, collections, and accounts receivable.
• Maintain accurate records of client interactions, transactions, and payment history.
• Identify opportunities to improve operational efficiency and implement process improvements.
• Collaborate with other departments (e.g., sales, customer service) to ensure seamless communication.
• Manage billing processes for clients, ensuring timely submission of invoices and collection of payments.

Billing Responsibilities:-

• Responsible for making sales order in system with complete details.
• Responsible for making Quotation or sales Performa of the customer
• Ensure stock is update correctly in system or will responsible for cross check before billing.
• Responsible for making bills of products.
• Ensure all invoices are correct before forwarding them to customers. Issue and post bills and invoices.
• Will responsible to forward Bill for Ready Material to customer care and in case of unavailability of Product have to forward it to Purchase coordinator.
• Will responsible for making sales return after taking consent with sales head.
• Will responsible for updating price list and and preparing price list.
• Responsible to keep confidential data safely and will not share any data without any guideline provided by head.
• Responsible for giving daily reports/status of daily work to the head.
• Any other task as assigned by Management as and when required.