Customer Relationship Executive

Key Responsibilities

• Manage and update customer data in the CRM system regularly.
• Ensure timely follow-up with leads, clients, and prospects.
• Track customer interactions and maintain accurate records.
• Generate CRM reports and share insights with the management team.
• Coordinate with sales, marketing, and support teams for customer-related activities.
• Assist in customer onboarding and ensure a smooth process.
• Handle customer queries and escalate issues when required.
• Monitor customer satisfaction and contribute to retention strategies.
• Execute CRM campaigns such as feedback collection, reminders, and promotions.
• Identify gaps in the customer journey and suggest improvements.

Skills & Competencies

• Strong communication and interpersonal skills.
• Good command over MS Office and CRM software.
• Excellent organizational and follow-up abilities.
• Analytical mindset with attention to detail.
• Time management and ability to multitask.
• Customer-centric attitude.