Key Responsibilities:

o Last Mile Operations:

•  Manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimised routes.

o Team Management

• Lead and manage the team of delivery bikers, ensuring performance standards are met.
• Resolve team issues, conflicts, and provide continuous feedback for improvement.

o Fleet Management:

• Take ownership of fleet management, ensuring vehicles are well-maintained and operational at all times.

o Cash Handling & Reconciliation

• Oversee cash handling operations, ensuring daily reconciliation of cash collected during deliveries.

o Performance Monitoring & Reporting

• Track, monitor, and report on key metrics such as daily, weekly, and monthly delivery performance, return to origin (RTO), and other KPIs.
• Implement Strategies to improve operational efficiency and customer satisfaction.