Retail Store Manager

​The Store Manager will serve as the on-site leader, responsible for all facets of the store's operation. This role is critical in driving sales performance, upholding brand standards, maintaining a positive work environment, and ensuring unparalleled customer satisfaction.

​🔑 Key Responsibilities​1. Sales and Profitability Management

• ​Develop and implement strategic plans to achieve and exceed daily, weekly, and monthly sales targets (KPIs).
• ​Analyze sales data, market trends, and buying behavior to optimize inventory levels and merchandise placement.
• ​Manage the store's budget, control operating expenses, and execute cost-saving measures to maximize profitability.
• ​Oversee daily cash management, reconciliation, and reporting procedures.

​2. Team Leadership and Development

• ​Recruit, interview, hire, and onboard new team members.
• ​Lead, motivate, and mentor the store team, providing constructive feedback and conducting performance appraisals.
• ​Develop staff training programs focused on product knowledge, sales techniques, and exceptional customer service.
• ​Create and manage employee work schedules to ensure optimal store coverage while managing labor costs.
• ​Handle all employee relations issues, conflicts, and disciplinary actions professionally and promptly.

​3. Operations and Visual Merchandising

• ​Ensure the store maintains the highest standards of visual presentation, cleanliness, and organization according to company guidelines.
• ​Oversee inventory management, including receiving, processing, transferring, and conducting regular stock counts to ensure accuracy and minimize shrinkage.
• ​Implement effective loss prevention and security measures to protect company assets.
• ​Ensure compliance with all company policies, as well as local health, safety, and labor regulations.
• ​Manage store maintenance and coordinate with vendors for essential services and repairs.

​4. Customer Experience

• ​Serve as the primary point of contact for complex customer issues and complaints, ensuring swift and professional resolution.
• ​Foster a customer-first culture within the team, leading by example to deliver exceptional and personalized service.
• ​Gather customer feedback and relay insights to upper management for continuous service improvement.

​📚 Qualifications and Skills​Required Experience

• ​Minimum of [3+] years of retail experience, with at least [1+] year in a management or supervisory role.
• ​Proven track record of meeting and exceeding sales targets.
• ​Experience with Point-of-Sale (POS) systems and inventory management software.

​Essential Skills

• ​Leadership: Strong ability to inspire, motivate, and coach a diverse team.
• ​Business Acumen: Solid understanding of retail operations, financial planning, and P&L management.
• ​Communication: Excellent verbal and written communication and interpersonal skills.
• ​Problem-Solving: Decisive and resourceful, with the ability to handle high-pressure situations and make sound decisions quickly.
• ​Customer Focus: A genuine passion for delivering exceptional customer experiences.
• ​What We Offer​[Competitive Salary / Base + Performance Bonus]
• ​[Health, Dental, and Vision Insurance]
• ​[Paid Time Off and Sick Leave]
• ​[Opportunities for Career Growth and Professional Development]