Retail store staff play a crucial role in ensuring smooth operations and providing excellent customer service. Their responsibilities typically include:

• 1. Customer ServiceGreet and assist customers in a friendly and professional manner.
• Address customer inquiries and resolve complaints efficiently.
• Provide product recommendations and information.
• Ensure a positive shopping experience.
• 2. Sales & MerchandisingAssist customers in selecting products and making purchases.
• Upsell and cross-sell products when possible.
• Maintain an organized and visually appealing store layout.
• Restock shelves and ensure displays are attractive and up to date.
• 3. Cash Handling & TransactionsOperate cash registers and process payments (cash, card, mobile, etc.).
• Handle refunds, exchanges, and receipts.
• Maintain accuracy in cash handling and balance the register at the end of the shift.
• 4. Inventory ManagementTrack stock levels and report low inventory.
• Assist in receiving, unpacking, and organizing new shipments.
• Conduct stock audits and reduce loss through proper handling.
• 5. Store Maintenance & SecurityKeep the store clean, tidy, and safe.
• Follow safety procedures and report any hazards.
• Prevent theft by monitoring store activities and following security protocols.
• 6. Compliance & PoliciesFollow company policies, including dress code and operational guidelines.
• Adhere to legal and regulatory requirements (e.g., health and safety, data protection).
• Participate in training programs to improve knowledge and skills.
• 7. Teamwork & CommunicationWork effectively with colleagues to ensure smooth operations.
• Communicate important information to supervisors and management.
• Assist in team meetings and contribute to store improvement ideas.