Support for AD’s

Purpose: To Support existing sales team, provide them technical support and represent company

more systematic and professional.

Position: Sales Team Manager.

Department: Sales Operations.

Overview: As a Sales Support Manager, you will play a crucial role in ensuring the seamless

operation of the sales process by providing essential administrative, organizational, and operational

support to the sales team. You will be responsible for optimizing the sales workflow, managing sales

tools and resources, and collaborating with various departments to enhance overall sales efficiency.

1. Administrative Support: Administrative support involves tasks that help streamline sales

operations, maintain accurate records, and ensure smooth communication within the sales team

and with other departments. Sales professionals perform administrative tasks to ensure efficient

sales processes and accurate documentation.

2. Organizational Support: Organizational support involves activities that contribute to the

alignment of sales efforts with the overall goals and strategies of the organization. Examples of

organizational support in sales include:

 Strategic Planning: Collaborating with sales managers and executives to develop sales

strategies that align with the company's objectives.

 Market Research: Gathering information about market trends, customer preferences, and

competitive landscape to inform sales strategies.

 Product Knowledge: Deepening understanding of the company's products or services to

effectively communicate their value to customers.

3. Operational Support: Operational support involves executing the day-to-day tasks required to

manage and close sales opportunities successfully. This includes all necessary tools, help to the

team for managing customer relationships, providing solutions, and ensuring that sales processes

run smoothly.

Key Responsibilities:

1. Sales Process Enhancement:

 Streamline and optimize the end-to-end sales process to improve efficiency and

reduce bottlenecks.

 Collaborate with the sales team to identify pain points and implement solutions for

smoother operations.

2. Sales Tools and Resources:

 Manage and maintain sales tools, CRM systems, and other software used by the

sales team.

 Ensure the team is equipped with the necessary resources to effectively manage

leads, track interactions, and close deals.

3. Documentation and Reporting:

 Develop and maintain standardized sales documentation, including proposals,

contracts, and sales reports.

 Generate regular sales performance reports for management review.

4. Training and Onboarding:

 Assist in the onboarding of new sales team members, arrangements of training on

sales tools, processes, and systems.

 Develop training materials and resources to ensure consistent understanding of

sales processes.

5. Communication and Coordination:

 Act as a liaison between the sales team and other departments such as marketing,

finance, and customer service.

 Ensure timely and effective communication of sales-related information to all

relevant stakeholders.

6. Data Analysis:

 Analyze sales data to identify trends, opportunities, and areas for improvement.

 Provide actionable insights to the sales team and management to drive strategic

decisions.

7. Qualifications and Skills:

 Bachelor's degree in Business, Sales, Marketing, or a related field (Master's degree

preferred).

 Proven experience in sales operations, sales support, or a related role.