Technical Support

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, chat, or ticketing systems.
• Troubleshoot and resolve issues related to hardware, software, networks, and applications.
• Escalate complex or unresolved issues to higher-tier support or engineering teams.
• Install, configure, and update software and operating systems.
• Assist users with account setup, access permissions, and system navigation.
• Collaborate with product, engineering, and QA teams to report bugs and suggest improvements.
• Educate users on best practices, security protocols, and software features.
• Monitor system performance and report outages or degradation of service.
• Stay updated on new tools, system upgrades, and emerging technical trends.