Client Relationship Executive

ADSENGINE MEDIA – Smart Advertising. Powerful Growth.

ADSENGINE MEDIA is a performance-driven digital marketing company focused on helping businesses generate quality leads, increase brand visibility, and scale faster. With a strong understanding of modern advertising platforms, we specialize in creating data-backed campaigns that deliver measurable results.

We combine creativity with strategy—offering services like Google Ads management, social media marketing, lead generation systems, and conversion-focused creatives. Our approach is simple: understand the client’s business, target the right audience, and maximize ROI.

At ADSENGINE MEDIA, we don’t just run ads—we build growth engines for your business.

Salary: ₹18,000 – ₹25,000 + Attractive Incentives

Clients to Handle: 75–90 Active Clients

Monthly Target: ₹80,000 (Service Renewals, Up gradation & DC Renewal Collection)

Weekly Target: ₹20,000

Role Overview

We are looking for a Client Success & Retention Executive who will be responsible for managing existing clients, ensuring smooth service delivery, and driving revenue through renewals and upgrades. This is a relationship + revenue-driven role, focused on client satisfaction, retention, and long-term growth.

Key Responsibilities

1. Client Relationship Management

• Handle 75–80 active clients with strong relationship building
• Ensure quick response to all client queries (within defined SLA)
• Maintain regular communication via WhatsApp, calls, and CRM
• Welcome and onboard new clients professionally

2. Client Onboarding & Coordination

• Manage new client bookings from the Sales Team
• Guide clients through the complete setup process
• Collect required data and forward to internal teams (Campaign, Design, Technical, etc.)
• Ensure timely execution through inter-department coordination

3. Service Execution & Support

• Monitor ongoing services and ensure smooth delivery
• Assist clients with website updates, content corrections, and creatives
• Provide proactive support for campaigns and technical requirements

4. Reporting & Communication

• Share and explain monthly performance reports from CRM
• Maintain proper follow-ups and documentation
• Educate clients for better performance and service usage

5. Revenue & Retention (Core KPI)

• Achieve ₹80,000 monthly target through renewals & upgrades
• Identify upsell opportunities based on client performance
• Follow up for payments, invoicing, and balance reminders
• Maintain strong renewal pipeline using CRM reminders

6. Feedback & Improvement

• Conduct regular client feedback calls
• Ensure high satisfaction and quick issue resolution
• Work on retention strategies to reduce churn

Daily Work Structure

• Handle new client bookings from Sales Team
• Guide clients for setup process and data submission
• Coordinate with Campaign, Design & Technical teams
• Respond to all client queries (SLA: within 2–4 hours)
• Share updates and maintain follow-ups in CRM
• Send payment reminders and renewal follow-ups
• Update website content and service-related corrections – ADSWEB Project
• Blog posting and client store changes – correction
• Maintain WhatsApp communication and client groups

Systems & Process

• Follow standard onboarding checklist & SOPs
• Use CRM for task tracking, reminders, and reporting
• Maintain renewal calendar for proactive follow-ups
• Use pre-defined templates for communication
• Ensure daily task tracking and weekly performance review

Incentive Structure

• ₹5,000 – ₹10,000 incentive on achieving monthly target
• Additional contest incentive on upsell revenue

Key Advantage of This Role

• Direct impact on company revenue and client growth
• Opportunity to build long-term client relationships
• Performance-based earning growth
• Exposure to digital marketing, client handling & strategy

Ideal Candidate Profile

• Strong communication & coordination skills
• Ability to manage multiple clients efficiently
• Basic understanding of digital marketing services
• Problem-solving attitude with customer-first approach
• Organized, disciplined, and target-oriented